Medical Diagnosis Ltd

Updated 28 November 2022

Medical Diagnosis Limited is a professional diagnostic laboratory performing specialist and routine medical tests. They carried out examinations on behalf of individual patients, clinics and doctors from all over the country. Their diagnostic services included: allergy, biochemistry and hormonal blood tests.

This service was established in 2006. The service has had a registered manager in post since it was first registered under the Health and Social Care Act 2008 in October 2011 and is registered to provide the regulated activity:

• Diagnostic and screening procedures.

Medical Diagnosis is ISO 15189 is United Kingdom Accreditation Service (UKAS) Standard accredited, which is the internationally recognised accreditation for medical laboratories.

The most recent UKAS inspection took place August 2021, which resulted in the provider being accredited. The service were processing 1000 samples per week.

Patients visiting the service had a very short episode of care at Medical Diagnosis Limited.

The laboratory was open from 9am to 6pm from Monday to Friday. The service did not have a 24 hour on-call service.

We carried out an unannounced inspection on 27 September 2022 using our comprehensive inspection methodology.

Updated 28 November 2022

• The service had enough staff to provide the right level of service. Staff had training in key skills and managed safety well. The service controlled infection risks well. Staff assessed risks, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care in the collection of taking patient’s samples and specimens. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and fulfilled contract obligations with clinics. They supported patients to make decisions about their care and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs. They provided emotional support to patients, families and carers. It was easy for people to give feedback on the service.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service were committed to improving services continually.

Updated 28 November 2022

• The service had enough staff to provide the right level of service. Staff had training in key skills and managed safety well. The service controlled infection risks well. Staff assessed risks, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care in the collection of taking patient’s samples and specimens. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and fulfilled contract obligations with clinics. They supported patients to make decisions about their care and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs. They provided emotional support to patients, families and carers. It was easy for people to give feedback on the service.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service were committed to improving services continually.