Pure Sports Medicine (Canary Wharf)

Updated 13 September 2019

Pure Sports Medicine Canary Wharf is part of a chain of sports medical clinics situated within London. The clinics provide several services including physiological and lifestyle assessments, physiotherapy, podiatry, tendon clinics, appointments with sports clinicians and osteopathy. Clients of the service are given an initial assessment, after which a consultation with appropriate member of the clinical team is scheduled. The consultation allows the clinical staff to discuss the results of the assessment and put in place a programme of recommended lifestyle changes or treatment plans.

Clients seen at the service are either private clients or employees of organisations who are provided with health and wellbeing services as part of their employee benefit package. The services are provided to adults and children privately and are not commissioned by the National Health Service (NHS).

The service is situated in a rented single floor building, which has consultation rooms, a patient waiting area, a gym, changing facilities, staffing areas and treatment rooms.

The practice/service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run

Pure Sports Medicine is registered to conduct the following regulated activities: -

• Treatment of disease,disorder and injury.
• Diagnostic and screening procedures.

How we inspected this service

During our visit we:

• Spoke with staff (one consultant in sport and exercise medicine, one operations manager, two practice/service managers and one receptionist).
• Received feedback from patients using Care Quality Commission web link ‘share your experience’.
• Reviewed personnel files, practice policies and procedures and other records concerned with running the service.

 In addition, we reviewed information sent to us from the provider prior to the inspection.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Our inspection team was led by a CQC lead inspector . The team included a GP specialist adviser and a second CQC inspector.

Updated 13 September 2019

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Pure Sports Medicine (Canary Wharf) on 30 July 2019. This inspection was undertaken as part of our programme of inspecting and rating independent doctor services registered with the Commission. This inspection was the first rated inspection of this service.

We conducted an unrated inspection of this provider in March 2018. At this time, we found the service to have effective systems and processes to ensure good governance of the service, clinical staff had the skills and knowledge to be able to deliver care and treatment effectively and safely, and users of the service were provided with information, advice and guidance to support them to live healthier lives.

We received 40 ‘share your experience’ comments as part of our inspection of the service. On the day of inspection, due to the timing of the inspection we did not get the opportunity to speak with any users of the service.

Our key findings were:

• Staff had been trained with the skills and knowledge to deliver care and treatment. Clinical staff were aware of current evidence-based guidance.
• Information about services and how to complain was available. Information about the range of services and fees were available.
• The service conducted quality improvement activity to improve client outcomes.
• The service gave clients the ability to view their treatment plan online via secure access.
• There was a system in place to receive safety alerts issued by relevant government departments.
• Client feedback was important to the service and was used to improve services provided.
• Clinical information with other relevant healthcare providers was shared in a timely manner (subject to patient consent).
• Staff told us that they were happy to work for the service.
• The service had an administrative governance structure in place, which was adhered to through a range of policies and procedures which were reviewed regularly.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

​Chief Inspector of Primary Medical Services and Integrated Care