Grosvenor Park Community Project

Updated 14 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Grosvenor Park Community is a 'care home'. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Grosvenor Park Community Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also reviewed notifications that the registered provider had sent to us since the last 6. A notification is information about important events which the service is required to send us by law. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager. We reviewed a range of records. This included 3 people's care records, 4 staff files, training records, risk assessments and satisfaction surveys. We also looked at audits and a variety of records relating to the management of the service, including policies and procedures. We spoke with 5 people during our inspection and 2 relatives by telephone to obtain their views of the service. We also contacted 4 members of staff by telephone, to ask them questions about their roles and to confirm information we had received about them during our inspection.

Updated 14 September 2023

About the service

Grosvenor Park Community is a 5 bedded service for people with mental health needs. At the time of our inspection, there were 5 people using the service.

People's experience of using this service and what we found

People were protected from the risks of abuse and neglect, as staff were clear of their responsibilities to protect people from harm. Staffing levels were appropriate to meet people's support needs and recruitment processes were managed safely. Risk assessments had been completed, which guided staff how to keep people safe from avoidable harm. The provider had systems to record and monitor accidents and incidents. People were protected from the risks associated with the spread of infection and the home was clean and tidy.

People’s needs assessments were completed before they started using the service. People received support from staff who had the knowledge and skills to meet their needs. Staff completed an induction programme when they first started working for the service. Staff also received training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and respect. Staff encouraged people to be as independent as possible. People were supported to express their choice in areas such as how they wanted to be supported. Care records were written to reflect people's individual needs and were regularly reviewed. The provider had a policy and procedure for dealing with any concerns or complaints.

The home was clean and tidy, and measures had been taken to reduce the risk of the spread of infection. The provider ensured that there were systems in place for learning from accidents and incidents took place to prevent recurrence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last inspection for this service was rated good (published 03 August 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.