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Inspection Summary

Overall summary & rating


Updated 2 February 2018

This inspection took place on 19 December 2017 and was unannounced. Northwick House is a care home that is registered to accommodate up to five people who have learning disabilities and require support with personal care. The home provided respite care to people. There were 32 people assessed for respite care at the home. However, 19 of these people used the respite service regularly. At the time of our inspection, there were three people who were on long term stay at the home. Following the inspection, the registered manager advised that one of the three people had returned to their own home as they had made good progress.

The service was registered with the CQC in January 2016. This inspection on 19 December 2017 was the first inspection for the home.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The majority of people who used the service could not let us know what they thought about the home because they could not always communicate with us verbally. We therefore spent time observing how people interacted with staff to check that the way staff spoke and interacted with people had a positive effect on their wellbeing. During the inspection, we observed people were treated with kindness and respect. It was evident that positive caring relationships had developed between people who used the service and care staff.

Systems and processes were in place to help protect people from the risk of harm and staff demonstrated that they were aware of these. Risks associated with people’s care had been identified and appropriate plans were in place to minimise potential risks to people.

Medicines management arrangements were in place in relation to the recording, storage and administration of medicines.

On the day of the inspection, there were enough staff to meet people’s individual care needs and this was confirmed by care staff we spoke with. We noted care staff were able to complete their tasks and did not appear rushed. We discussed with the registered manager the staffing levels during the night shift and whether this was sufficient to meet people’s needs. She confirmed that there was flexibility and they would review whether one member of staff at night was sufficient.

Regular safety and maintenance checks of the premises were carried out to ensure they were safe. Arrangements for ensuring fire safety in the home were in place.

People’s health and social care needs had been appropriately assessed. Care plans were detailed, person-centred and specific to each person and their needs. Care preferences were documented.

Arrangements were in place to ensure that the nutritional needs of people were met. People’s nutritional needs had been assessed and guidance for staff on the dietary needs of people was in place. Where people required special diets, this was provided and there was evidence that the home communicated with external professionals where necessary and followed advice.

Staff received training to ensure that they had the skills and knowledge to effectively meet people’s needs. Staff spoke positively about the training they had received and told us that they helped them to carry out their roles effectively. There was documented evidence that staff had received regular supervision sessions. Staff were due to receive their appraisals in 2018 and the registered manager confirmed that these would take place in the future.

The home was working within the principles of the MCA. The CQC is required by law to monitor the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. DoLS ensure that an individual being deprived of

Inspection areas



Updated 2 February 2018

Appropriate risk assessment were in place. Risks to people were identified and managed so that people were safe.

Medicines management procedures were in place in relation to the recording, storage and administration of medicines

There were processes in place to help ensure people were protected from the risk of abuse.

Appropriate systems were in place to manage emergencies.



Updated 2 February 2018

The service was effective. People's nutritional needs were met.

Staff had access to regular training and supervisions which supported them to carry out their role effectively.

People were given the assistance they required to access healthcare services and maintain good health.

Mental capacity and Deprivation of Liberty safeguards were understood and principles of the code of practice were being followed.



Updated 2 February 2018

The service was caring. People were treated with kindness and compassion when we observed staff interacting with people who used service.

Care plans provided details about people�s needs and preferences. Staff had a good understanding of people�s care and support needs.



Updated 2 February 2018

The service was responsive. Care plans were comprehensive and person centred.

People had access to activities and they were supported to access the community.

The home had a complaints policy in place and people knew how to complain if they needed to.



Updated 2 February 2018

The service was well led. The service had a management structure in place with a team of care staff, care coordinator and the registered manager.

Staff were supported by management and told us they felt able to have open and transparent discussions with them.

The quality of the service was monitored. Regular checks were carried out and there were systems in place to make necessary improvements.