Archived: Gracelands

Staff met people's care and support needs in ways that they preferred. People were treated with dignity and respect. Care plans were detailed and supported all aspects of people's health and wellbeing.

Medication arrangements within the home had been reviewed and improved making processes more robust.

Staffing levels within the home had improved since our last visit. This had impacted positively on opportunities for people who received a service and the morale of the staff team.

Staff told us that they currently felt well supported in their roles. They said that they had received computer based training opportunities that provided them with basic knowledge. They said, however, that the 'hands on' training they received was more beneficial.

There were effective systems in place to assess and monitor the quality of the service provided. Records showed how checks were carried out to monitor systems and processes.

People told us that they were 'very happy' with the service that they received. Everyone looked relaxed and content despite some environmental changes that were impacting on people's opportunities to access all communal areas. Ongoing improvements to the home were making Gracelands a nicer place to live.

Staff met people's care and support needs in ways that they preferred. People were treated with dignity and respect.

Care plans were very detailed and supported all aspects of people's health and wellbeing.

People were protected because staff were confident to recognise and report abuse.

The skill mix of the staff on duty was impacting on people's opportunities to access activities outside of the home. Management shortfalls were beginning to impact on the overall quality of the service provided.

We saw numerous audit tools that demonstrated how staff constantly monitored the service provided and the home environment. A senior manager also told us how they carried out regular quality assurance audits.