The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Casbrook Home Care Limited

61 Abbey Enterprise Centre, Premier Way, Romsey, Hampshire, SO51 9DF (01794) 513555

Provided and run by:
Casbrook Home Care Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

5, 8, 10 April 2013

During a routine inspection

During this inspection we spoke with six care workers and the registered manager. We then telephoned and spoke with five people who used the service.

People told us that the agency had carried out an assessment of their needs to ensure that they could meet them before a service was provided. They told us that the agency had involved them or their relatives in the process and the care workers acted in accordance with their wishes. People using the service told us they were happy with the service provided. One person who used the service said: 'I can't fault them; I have no reason to change".

People confirmed that they had been involved in the assessment and care planning process which meant care staff supported them in a way they preferred. Care workers were generally punctual with visits and notified them if there were any delays.

People told us that the care workers were always well groomed and when giving personal care wore the correct gloves and aprons which were disposed of properly. We were told: 'The care worker always washes her hands properly before and after care'.

We saw that there were effective recruitment and selection processes in place and people were cared for or supported by suitably qualified, skilled and experienced care workers. Comments and complaints policies were in place and people using the service were aware of this system.

14 May 2012

During a routine inspection

People using the service told us they were happy with the service provided. They told us the service was "very, very good' and that members of staff were 'so gentle and caring'. People confirmed that they had been 'fully involved' in the assessment and care planning process which meant care staff supported them in a way they preferred.

We were told that members of staff were generally punctual with visits and that people were notified if there was going to be a significant delay to their visit. Members of staff always had sufficient time to provide the care and support the person needed.

People we spoke with confirmed that staff used the correct equipment and followed procedures to ensure that care and support was delivered safely. They said that they believed members of staff had received 'appropriate training': staff were competent and knew what they were doing. They told us that members of staff were helpful and friendly and respected their privacy, dignity and independence.

They commented that communication between themselves and the agency was very good. If they had any concerns the manager or the deputy manager was always available by telephone 24 hours a day. They told us that members of staff always 'listen.' This meant that they could always express their views and the service was developed around their individual needs and wishes.