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Woodcross Mental Nursing Home (Highfields) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 12 October 2017

This unannounced inspection took place on 10 August 2017. Woodcross Mental Nursing Home is a home which provides accommodation, nursing and personal care for up to 44 people. At the time of our inspection 39 people lived at the home that had mental health needs.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. Staff understood their responsibility to report any concerns about people’s safety. People were supported to manage their risks by staff who were aware of the need to protect people from avoidable harm. There were sufficient numbers of staff available to meet people’s needs. The provider recruited staff safely. People received their medicines as prescribed and there were systems in place to ensure medicines were managed and stored safely.

People were supported by staff who received training to ensure they had the skills and knowledge to meet people’s individual needs. People were asked for their consent before care was provided. People’s capacity to make decisions had been assessed and staff understood the principles of the Mental Capacity Act. Staff ensured people had enough food and drink and received support from relevant healthcare professionals when required.

People received support from kind and caring staff. People were encouraged to make their own choices and decisions which were respected by staff. People were supported to maintain their independence and staff supported people in a way that respected their privacy and dignity.

People were involved in the planning and review of their care. Staff were aware of people’s individual preferences and choices in how their care was delivered. Information about changes to people’s care needs was shared with staff to ensure people received support that met their needs. People had access to a wide range of activities and hobbies which met their individual interests. People knew who to contact if they were unhappy about any aspect of their care. The provider had systems in place to manage complaints effectively.

People felt the service was well-led and were happy with the support they received. People and staff felt confident to share their ideas and the registered manager used these to make improvements. Staff were aware of their roles and responsibilities. There were effective quality audit systems in place to monitor the quality of service people received.

Inspection areas

Safe

Good

Updated 12 October 2017

The service was safe.

People felt safe and were supported by staff who knew how to keep people safe from harm or abuse. Risks to people were assessed and managed. People received support and care from staff when needed. People received their medicines as prescribed and systems to manage medicines were safe.

Effective

Good

Updated 12 October 2017

The service was effective.

People received support from staff who had the skills and knowledge to meet their needs. Staff received training relevant to their role. People were asked for their consent before receiving care. People were supported to maintain a balanced diet and to access healthcare professionals when required.

Caring

Good

Updated 12 October 2017

The service was caring.

People were supported by staff who were kind and caring. Staff understood people�s needs and preferences. People were supported by staff in a way that promoted their independence. People�s dignity and privacy was respected.

Responsive

Good

Updated 12 October 2017

The service was responsive.

People were involved in the assessment and planning of their care and support. People received support that was tailored to their needs and took into account their preferences. People knew how to complain if they were unhappy with the service they received. The provider had an effective complaints process in place to manage and investigate complaints.

Well-led

Good

Updated 12 October 2017

The service was well-led.

People and staff told us the service was well-led and the registered manager was approachable. Staff felt supported in their roles. There were effective systems in place to monitor the quality of service people received and this was used to make improvements when required.