Archived: Victoria Park Care Home (Ilkeston)

Victoria Park Care Home (Ilkeston) is a residential care home providing personal and nursing care to 18 people aged 65 and over at the time of the inspection. The service can support up to 39 people in one adapted building across two floors.

We found the following examples of good practice.

Some people using the service were supported with essential care givers to enable regular visiting to be completed. Visiting procedures were in place in line with government guidelines.

When new admissions were placed in the home there was a process in place to ensure safety was considered and care plans completed. Individual risk assessments were in place to consider the impact of Covid-19, on individual health conditions and regarding the testing and vaccinations.

The service was cleaned by staff who had cleaning schedules for all areas of the home and high touch areas. Cleaning products had been changed to ensure they were suitable to reduce the risks associated with COVID-19.

Staff participated in the testing and vaccination programme. We observed staff wearing the correct PPE throughout our inspection.

Victoria Park Care Home (Ilkeston) is a residential care home providing personal and nursing care to 21 people aged 65 and over at the time of the inspection. The service can support up to 39 people in one adapted building across two floors.

People continued to receive safe care. There were enough staff to support them and they were recruited to ensure that they were safe to work with people. People were protected from the risk of harm and received their prescribed medicines safely. Lessons were learnt from when mistakes happened.

People received caring and kind support from staff who respected their dignity and privacy. They were encouraged to be independent and staff understood their needs well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were skilled in understanding the needs of people and engaged them in meaningful activities. Staff knew them well and understood how to care for them in a personalised way. Care plans were informative and regularly reviewed to support them.

People were supported to maintain good health and nutrition; including partnerships with other organisations when needed. The registered manager was approachable and there were meetings in place which encouraged people and staff to give their feedback. People and relatives knew how to raise a concern or make a complaint.

The environment was adapted to meet people’s needs. There was a refurbishment programme in place to continue to improve it. Regular monitoring of the home ensured that quality of care was regularly reviewed, and improvement measures were in place.

More information is in the full report.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 13 December 2019)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Victoria Park Care Home was last inspected on 14 January 2014 and they were meeting all of the standards that we reviewed at that time.

At this inspection we saw that staff received training and support to enable them to fulfil their role effectively and were encouraged to develop their skills. They also received regular supervision and attended team meetings where they discussed improvements to the home.

Staff understood their responsibilities to detect and report abuse. They had developed caring, respectful relationships with people and ensured that their dignity and privacy were upheld. People told us that there were always enough staff to meet their needs promptly and that they felt safe.

Staff supported people to make choices and sought consent to their care. When people were unable to make their own decisions they were made in their best interest with people who mattered to them. Restrictions on people’s liberty were avoided but if necessary for someone’s safety then they were legally approved.

People were supported to maintain good health and had regular access to healthcare professionals. Mealtimes were not rushed and people were given a choice of meal. We saw that food and drink was regularly provided and records were maintained for people who were nutritionally at risk. Care plans were regularly reviewed to correspond with changing support needs and they were personalised and accessible.

People were encouraged to pursue interests and hobbies and regular activities were planned. Visitors were welcomed at any time. People knew the manager and felt confident that any concerns they raised would be resolved promptly. There were regular meetings with people and their relatives and their feedback was used to improve the home.

Risk was assessed and actions were put in place to reduce it and their effectiveness was monitored and regularly reviewed. Medicines were managed to reduce the risks associated with them and people received them when they needed them.

There were systems in place to drive quality improvement which included regular audits and assessment from other managers. A development plan was established from these systems and the manager was accountable for making sure that the actions were met.

People using the service and their relatives told us that they were happy with the care and services provided at Victoria Park. Comments included, 'The care here is very good, all the staff are nice.' And 'I think it's very good here, the staff are lovely and the food is very nice.'

People confirmed that they were treated respectfully and told us that they were able to follow their preferred routines, for example what time they liked to get up in the morning and the time they preferred to retire to bed. We also saw that this information was recorded in people's care records.

Care records demonstrated that people's support needs had been identified and information was in place regarding people's preferences and interests, including their life history, this supported staff in providing holistic care to each person.

Staff spoken with told us they enjoyed their job and we saw a good rapport between the staff and the people using the service and their visitors.

Sufficient numbers of staff were on duty to ensure people's needs were met effectively.

An on-going maintenance programme was in place to ensure a safe and comfortable environment was maintained.