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Victoria Park (Coventry) Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 21 February 2019

About the service: Victoria Park (Coventry) accommodates up to 32 people in one adapted building. It provides residential care to people over the age of 65. During our visit 25 people lived at the home and two people were in hospital. The home is located in Coventry, West Midlands.

People’s experience of using this service:

¿People felt safe and were protected from avoidable harm.

¿Enough staff were on duty during our visit.

¿Staff were recruited safely and received on-going support and training to be effective in their roles.

¿Staff knew people well and risk management plans contained clear instructions for staff to follow.

¿The environment was clean and staff followed good infection control practices.

¿Medicines were managed safely, and people were supported to access healthcare professionals when needed.

¿People’s needs were assessed before they moved into make sure it was the right place for them to live.

¿People received information in a way they could understand and chose how to live their lives.

¿People’s nutritional and hydration needs were met. Staff understood people’s dietary needs.

¿Staff cared about people and were responsive to their needs. Care plans supported staff to provide personalised care.

¿People were supported to be independent, their privacy was respected, and their dignity was maintained.

¿People’s end of life wishes were documented to ensure their wishes would be respected at the end stage of life and following their death.

¿People were occupied with meaningful activity and had opportunities to maintain positive links with their community.

¿ People and relatives were happy with the care they received and spoke positively about the leadership of the service.

¿Complaints were being managed in line with the provider’s procedure.

¿ Systems to monitor the quality and safety of the service were effective. ¿Lessons were learnt when things had gone wrong. The provider shared learning across the organisation to drive continual improvement.

¿Feedback from people, their relatives and staff was welcomed to drive forward improvement. Action had been taken in response to the feedback.

¿At this inspection we found the evidence supported a rating of 'Good' in all areas. More information in 'Detailed Findings' below.

Rating at last inspection: At our last inspection in May 2017 we rated the service as 'Requires improvement' overall.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 21 February 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 21 February 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 21 February 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 21 February 2019

The service was well led.

Details are in our Well Led findings below.