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Inspection Summary

Overall summary & rating


Updated 8 February 2019

What life is like for people using this service:

The property was clean, comfortable, with plenty of room for people to live. Everyone had their own room with en-suite facilities.

People told us they felt safe and happy and the service was their home.

There were safeguarding systems and processes in places that sought to protect people from harm. Staff knew the signs of abuse and what to do if they suspected it. There were sufficient staff in place, all of whom had passed safe recruitment procedures to ensure they were suitable for the role. There were systems in place to monitor people's safety and promote their health and wellbeing, these included risk assessments, risk management analysis tools and care plans. The provider ensured that when things went wrong, incidents and accidents were recorded and lesson were learned.

People needs were assessed in detail before moving to the home so the provider knew whether they could meet the person's needs. Staff were sufficiently skilled and experienced to fulfil their roles, received training and were supported through regular supervision. People were prompted to eat and drink healthily and could choose what foods they wanted to eat. People were supported to have choice in their daily lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated kindly and compassionately by staff. People and their relatives were supported to express their views and make decisions about the care and treatment they received. Staff respected people's privacy and dignity.

People received personalised care, having their support needs and preferences detailed in their care plans. People were supported to lead fulfilled lives through activities of their choice. The provider had a complaints policy and process in place; people and their relatives told us they would feel comfortable raising complaints. When people were at the end of their life, the provider worked with them to meet their wishes and preferences and to live pain free.

People and staff thought highly of the registered manager and that the service was well managed. Staff knew their roles and understood what was expected of them. The registered manager knew their responsibilities in ensuring people received a safe, high quality service. People and staff were engaged in the service and their opinions were sought. There were quality assurance systems in place to assist the provider to monitor and improve its care and treatment of people. The service had built local community links to benefit the lives of people using the service.

At this inspection we found the evidence supported a rating of ‘Good’ in all areas, and continues to support a rating of ‘Good’ overall. More information in 'Detailed Findings' below.

Rating at last inspection: At our last inspection in April 2016 we rated the service as ‘Good’ overall, we rated Safe as ‘Required Improvement’.

About the service: Victoria Mews is a residential care home that provides personal care for up to 30 people. At the time of the inspection 29 people lived at the home.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 8 February 2019

The service was safe.

Details are in our Safe findings below.



Updated 8 February 2019

The service was effective.

Details are in our Effective findings below.



Updated 8 February 2019

The service was caring.

Details are in our Caring findings below.



Updated 8 February 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 8 February 2019

The service was well Led.

Details are in our Well-led findings below.