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Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 76.84 KB


Inspection carried out on 11 February 2014

During an inspection to make sure that the improvements required had been made

We visited Victoria Mews on 26 September 2013 and found the provider was not meeting all the required standards we would expect care services to provide. This was because care was not always planned and delivered in a way that was intended to ensure people's safety and welfare. We set a compliance action that let the provider know they needed to improve. In October 2013 we received a report from the provider that told us what they had done and what they planned to do to improve the service provided. In January 2014 we received information of concern about staffing within the home.

We visited the service on 11 February 2014 to check the actions taken by the provider to correct the issues we had identified in September 2013. We also looked at the organisation of staffing on the day of our visit.

People living at Victoria Mews had dementia care needs. We spent time observing the care and support they received. We spoke with two visiting relatives, six members of staff, the manager of the home and the quality assurance manager.

We found the provider had made improvements in care records and there were care plans in place to support people's identified needs. We saw staff were friendly and approachable to people and in supporting them. However, from our observations and from talking to staff we found staffing arrangements were not effective in the morning. We found staff were often rushed and spent their time recording information rather than supporting people.