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Inspection report

Date of Inspection: 5 January 2012
Date of Publication: 13 February 2012
Inspection Report published 13 February 2012 PDF | 40.63 KB


Inspection carried out on 5 January 2012

During an inspection to make sure that the improvements required had been made

We made an unannounced visit to this care home on 5 January 2012. This was our first review of this service since it was registered with a new provider in October 2011.

The registered manager of this service has been absent for several months. The provider has made alternative arrangements for the management of the home and a relief manager has been running the home since October 2011.

There were 25 people using the service when we visited. We met with 14 of these people.

People using the service at Victoria Mews have dementia care needs, which meant they might have difficulty engaging in complex conversations with us.

We spent time in two lounge areas closely observing people’s experience. We looked at their mood, how they spent their time and how staff interacted with them.

We looked at three people’s care records and spoke with the manager, the administrator and four care staff. We looked at some records relating to the running of the home.

We saw that people were not left unattended for extended lengths of times. There was a staff presence in communal areas. We saw staff sitting and chatting with people when they were not involved in a task to meet a particular care need. People appeared to be comfortable in approaching staff with their requests and staff responded quickly.

We observed that staff treated people respectfully. People were addressed by their preferred names and staff were discreet when asking about care needs. Staff gave sensitive explanations when they were helping people, speaking to them at a pace and level appropriate to their individual needs.

We found that, overall, the service was meeting the care and welfare needs of people using the service.

There are systems in place to respond to suspicion or allegations of abuse to make sure people using the service are protected from harm.

We found evidence that showed people’s health and safety are promoted because systems are in place to monitor the quality of the service provided.