About the service The Rowans Care Home is a residential care home providing personal care for to up to 54 people. The service provides support to older people, people living with dementia and people with a physical disability. At the time of our inspection there were 49 people using the service.
The Rowans Care Home is purpose built and has ground and first floor accommodation. Bedrooms at the home are single. There are communal rooms, including lounges and dining rooms on both floors. There are gardens and outdoor space for people to use.
People’s experience of using this service and what we found
People spoke highly of the staff who supported them. A person told us. “I’ve lots to praise the staff for, the carers are lovely. I get on well with all of the staff.” People spoke of the staffs understanding of their individual needs and wishes and spoke of being happy at the home. A person told us. “They [staff] don’t wake me; I usually wake up myself. I’m ready to get up at 6. I’m ready for them when they come to me with toast and a cup of tea. It’s very nice.”
We observed staff and people at the home enjoying each other’s company, we heard much conversation and laughter. People spoke of, and we saw their enjoyment in participating in activities. A person told us. “I like to do arts and crafts, a couple of weeks ago I did flowers [flower arranging].
Systems and processes were in place to support people’s safety. People’s needs, including their safety in relation to care were assessed and monitored. Timely referrals were made to health care professionals where required to promote safety and well-being.
People received the support they required with their medicines, which were managed safely.
People were supported by staff who had undergone a robust recruitment process. There were sufficient staff to meet people’s needs. People and their family members spoke of the knowledge staff had of their relatives’ needs, and of their kind and caring approach.
Staff worked consistently within the providers policy and procedure for infection prevention and control and followed government guidance related to COVID-19.
People were supported to have maximum choice and control of their lives. People’s views, and that of family members were sought, which included involvement in decisions relating to people’s care.
Staff spoke of the management team being supportive and the manager having an open-door policy. Staff were enthusiastic about their role, and of their commitment in working with the manager to continually improve people’s care.
The providers systems and processes monitored the quality of the service being provided to bring about improvements where identified. A schedule of audits in key areas was in place, with audits being undertaken by the management team. Quality monitoring was undertaken and kept under review by senior managers on behalf of the provider to drive improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 17 October 2018).
Why we inspected
The inspection was prompted in part by notification of a specific incident. Following which a person using the service sustained an injury. This incident is subject to a safeguarding investigation by the local authority. As a result, this inspection did not examine the circumstances of the incident.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained the same. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Rowans Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.