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Inspection Summary


Overall summary & rating

Good

Updated 5 July 2019

About the service

St Margaret's Care Home is a care home which can provide nursing and personal care for up to 60 people. The care home accommodates people over two floors in one adapted building. At the time of this inspection there were 54 people living at the service, some of who were living with a dementia.

People’s experience of using this service and what we found

People told us they were happy with their care at St Margaret's Care Home, staff were kind and caring and the home was well managed.

The environment and equipment were safe and well maintained. Arrangements were in place to protect people from risks to their safety and welfare. Staff understood how to keep people safe and used information following accidents and incidents to reduce the likelihood of future harm. Effective recruitment procedures were in place and people received care in a timely way. Arrangements were in place to protect people from the risks associated with the management of medicines and the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to eat and drink enough to maintain their health and welfare. Staff received appropriate training and supervision to maintain and develop their skills and knowledge to care for people in a person-centred way. People's health was well managed, and staff worked closely with other professionals to provide effective care.

Staff had developed caring relationships with people and respected their privacy and dignity. People’s independence was promoted, and staff ensured people maintained links with their friends and family.

People’s care was based on detailed assessments and person-centred care plans. A range of activities were available. People felt confident raising concerns and complaints had been dealt with effectively. Staff were aware of good practice and guidance in end of life care, and respected people's religious beliefs and preferences.

A new registered manager was in post since the last inspection. Effective management systems were in place to monitor the quality of the care provided and feedback was used to make continuous improvements to the service. The registered manager worked well to lead the staff team in their roles and ensure people received a good service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 22 May 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 July 2019

The service was well-led.

Details are in our well-Led findings below.