You are here

St Margaret's Care Home Good

The provider of this service changed - see old profile

We have removed an inspection report for St Margaret's Care Home from 5 July 2019. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.

Inspection Summary

Overall summary & rating


Updated 11 February 2020

About the service

St Margaret’s is a residential care home providing accommodation, nursing and personal care to 55 older people at the time of the inspection. The service can support up to 60 people.

People’s experience of using this service and what we found

We received positive feedback from people, who told us they were happy living at St Margaret’s. They told us they felt safe with the level of staff available. People and their relatives were happy with the care, support and range of activities on offer.

People received person-centred support and staff knew people well. The care plans in place covered all aspects of people’s care and support preferences to ensure a personalised experience. People were supported to maintain important personal relationships with friends and relatives. There were systems in place for communicating with staff, people and their relatives to ensure they were well-informed about the service.

People were supported to have their say and to exercise their rights and access to advocacy was available if required. Information could be made available for people in the correct format. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Healthcare professionals the registered manager and staff team were all included in people’s care and support as and when needed. People who needed specialist diets were supported.

The environment was clean and maintained to a good standard with personalised bedrooms. Audits and monitoring systems were used effectively to manage the service and to make improvements as and when required. There were enough staff to support people and staff were always visible. Staff received support and a variety of appropriate training to meet people’s needs.

Medicines were managed well, safely administered and recorded accurately. Individualised risk assessments were in place. Staff were confident they would raise concerns to safeguard people. Robust recruitment and selection procedures ensured suitable staff were employed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 31 May 2019). There was also an inspection on 5 July 2019 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered.

The last rating for this service was requires improvement (9 January 2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 11 February 2020

The service was safe.

Details in our safe findings below.



Updated 11 February 2020

The service was effective.

Details are in our effective finding below.



Updated 11 February 2020

The service was caring.

Details are in the caring findings below.



Updated 11 February 2020

The service was responsive.

Details are in the responsive findings below.



Updated 11 February 2020

The service was well led.

Details are in the well led findings below.