Archived: Snapethorpe Hall

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating remains good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff had received dignity, equity and diversity training, and we saw evidence of discussions in supervision regarding training attended and learning into practise. Staff showed a good understanding of possible discrimination and inequality. Although they shared no concerns currently within the service, staff were confident they could report concerns and action would be taken. The service had information for people available in a range of formats. The design of the environment supported people to navigate it easily. The management of the service were aware of inequalities and actively promoted the involvement of people, relatives and when appropriate advocates to ensure assessments and care plans reflect any risk of inequality. Care plans were reviewed to make sure they were in line with people’s wishes and met equalities protected characteristics.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.