Archived: Snapethorpe Hall

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating remains good. This meant people felt well-supported, cared for and treated with dignity and respect.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged to have their say at regular meetings and were supported with pictures to communicate where needed. During a ‘Resident of the day allocation’ people were encouraged to spend time with staff and seniors and review their personal information to ensure it was up to date, and reflective of their needs, wishes and preferences. The service had access to a minibus and arranged regular outings in the community, and also had a good range of in house activities for people. A hairdresser regularly visited the service and regular church sessions were held. We were told of a person who wanted to attend and partake in a high risk activity, the activities lead supported the person to take positive risks and partake in their chosen activity and ensured appropriate risk assessments were completed. We observed good interactions with staff and people. We saw staff offering choices and adapting communication to maximise effectiveness. We saw pictorial and written menus in dining areas where meals were served, and this allowed staff to offer visual choices to people. People and relatives were encouraged to be involved in how the service was run. The provider sent out surveys and held meetings to capture feedback. Care plans offered insight into how to care for the whole person.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.