Our current view of the service
Updated
10 March 2025
Date of assessment 24 March to 11 April 2025. Snapethorpe Hall is a residential care home providing personal care for up to a maximum of 62 people. At the time of our assessment 50 people were living at the service. The service provides support to younger adults, older people and people with dementia and or mental health needs. The assessment was carried out to review the service following concerns received and to follow up enforcement from previous inspection. Previously, inspection breaches had been found in relation to safe management of medicines, staffing and governance. We found the service had made improvements and was no longer in breach of regulations. We found there was a strong culture of safety and saw concerns were raised and investigated. People were supported to have choice and control and give feedback on their care. Staffing levels were safe, and staff received appropriate support and supervision to carry out their role effectively. Medicines were managed and administered safely. The service now had clear and effective governance systems in place. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice.
People's experience of the service
Updated
10 March 2025
People were positive about the quality of their care. They felt safe and told us they were well looked after. People felt involved in planning their care and relatives told us they were involved if the person was not always able. There were also opportunities for people and relatives to share their views through surveys and regular meetings. People said they received quality care from knowledgeable and caring staff who treated them with dignity and respect. All the interactions we observed were caring and kind. One person said, “The staff are lovely, and you get well looked after.” Activities included sharing stories, music club and in house exercise activities including balloon volleyball and chair football. We saw community links with a community café, local football clubs, regular church service and a visiting hairdresser, as well as regular outings and visits in the wider community. All of the feedback from people was very positive about the activities and the person responsible for arranging activities.People felt safe and were fully involved in planning their care and understood their rights. People told us about staff preserving their privacy and dignity. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People knew staff and leaders well. One person told us, “I know all of the staff, they are lovely. The manager comes and eats dinner with us. It really feels like home here.” We received some mixed feedback about staffing levels and some people told us they felt staffing was sufficient although some people told us they felt staffing was not and described call bells could be delayed due to short staffing; 1 person told us they could not always have a shower when they chose due to staffing levels and this information was discussed with the registered manager.