Background to this inspection
Updated
8 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 15 January 2022 and was announced. We gave the service 48 hours’ notice of the inspection.
Updated
8 February 2022
This inspection took place on 3 January 2018 and was unannounced. This means prior to the inspection people were not aware we were inspecting the service on that day.
Silverwood is situated approximately six miles from Rotherham. It is a purpose built home providing care for up to 64 people. The home is registered to provide accommodation for persons who require nursing or personal care. The home has bedrooms on the first and ground level of the building. The ground level provides care to people with a diagnosis of dementia. There is ample parking and gardens to the rear of the building. On the day of our inspection there were 57 people living in the home.
There was no registered manager in place for the service. The home had a manager who was in the process of registering with the Care Quality Commission (CQC). A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our last inspection at Silverwood took place on 16 and 17 December 2015. The home was rated ‘Good’. At this inspection we found the service remained ‘Good’.
People who used the service told us they felt safe living in the home. Their relatives spoke positively about the standard of care and support their family member received.
We found people received care that was in line with their assessed risks and care plans.
The registered provider had a policy and procedure in place for the safe management of medicines. Staff were working in accordance with this policy which assisted in keeping people safe and well.
There were sufficient numbers of staff available to keep people safe and there were effective staff recruitment and selection procedures in place. Staff were appropriately trained and supervised to provide care and support to people who used the service.
People enjoyed the food provided and were supported to receive adequate food and drink to remain healthy.
People were provided with access to relevant healthcare professionals to support their health needs.
The relationships we saw between people who used the service, their relatives and friends and staff were warm and friendly. The atmosphere in the home was calm and relaxed.
People's privacy, dignity and independence were maintained by staff that were caring and respectful.
Staff knew the people they were supporting and provided a personalised service. Support plans were in place detailing how people wished to be supported and people were involved in making decisions about their care.
People were supported to join in with social activities they were interested in and time was spent with some people on a one to one basis. There was a plan in place to enhance and improve the range and quality of activities made available to people.
People and their relatives had been asked their opinion of the quality of the service via surveys and by the regular meetings with the managers.
Staff said communication in the home was good and they always felt able to make suggestions. There were meetings held for all staff and additional meetings for groups of staff, for example, senior care workers.
There were systems in place to continuously assess and monitor the quality of the service, with a strong emphasis on promoting and sustaining improvements.
Further information is in the detailed findings below.