Northfield House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out this assessment from 25 April 2025 to 6 May 2025. The service is a residential care home- providing support to people with a learning disability and autistic people, as well as those living with physical disabilities and sensory needs. There were 6 people living in the home at the time of our assessment.We assessed this service due to receiving information of concern. This service had previously been rated good. We assessed 34 quality statements. The provider was highly motivated to maintain a high level of care to people. People were protected and kept safe.People’s health conditions and associated risks were assessed and managed safely. Staff were recruited safely and received appropriate training and supervision. Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies. The service was clean and well maintained. Medicines were stored, documented, and administered safely. People’s needs were assessed and reviewed. People were supported by staff who treated them with kindness and respected their dignity. Staff ensured people’s care and support met individual needs and preferences. There was a system in place for responding to concerns or complaints. A dedicated management team led the service. Staff were able to raise concerns and told us managers were approachable and supportive.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.

People's experience of this service

We spoke with some people and relatives as well as using observation to assess whether people received good care. Several people told us, they liked living in the home, they felt safe, and they liked the staff. One person told us, “I like living here, the staff are friendly and helpful and good at listening. The food is delicious. I can choose what I want to eat. I feel safe. Staff take me to the seaside, to the shops, the pub, and sailing.” We undertook several observations and observed people were supported by a registered manager and staff team who knew them well and treated them with kindness, dignity and respect. We received positive feedback from all relatives. One relative told us, “The whole team are a wonderful bunch of people doing a fantastic job of taking care of my relative and all the other residents. My relative leads a fulfilling life with so many activities. All my interactions with the staff have been positive, providing me with such a peace of mind that my relative is having a far better life there, than I could ever provide. If there are ever any concerns the team will speak with me and are incredibly responsive to all my relative’s needs.” Relatives also told us, the home was clean, and their relatives were happy to return to the home following family outings and they were supported to attend medical appointments, therefore relatives felt people were kept safe.