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Primrose House Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 4 March 2020

About the service

Primrose House is a single-story purpose-built building providing personal and nursing care for up to 42 adults. The service was supporting 42 people at the time of the inspection. The building is adapted to meet people’s needs including those living with dementia.

People’s experience of using this service and what we found

People’s needs had been fully assessed prior to them being supported by the service. Care plans held sufficient detail for staff to follow to ensure their likes, dislikes and preferred routines were supported. Risk assessments were in place to ensure people’s individual needs could be met and risks reduced or mitigated.

People received safe and effective care from staff that knew them well and were kind and caring. Safe recruitment procedures were in place and people were supported by regular staff. People were protected from the risk of harm and abuse. Staff had received training and felt confident to raise any concerns they had.

People’s privacy and dignity was respected, and their independence promoted. People and their relatives spoke positively about the management and staff team. People’s dietary needs were assessed and met.

Medicines were managed safely by trained and competent staff. Medication administration records (MARs) were fully completed and regularly audited to identify any areas for development and improvement. Staff had access to medicines policies and procedures as well as best practice guidelines. Staff had received infection control training and understood how to minimise the risk of infection being spread.

People participated in activities and were supported and encouraged to maintain contact with relatives. Staff communicated with people in ways that were meaningful to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider and management team completed regular audits across all areas of the service. Actions were identified and used to continually develop and improve the service. Feedback from people and their relatives was regularly sought.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (Published 18 July 2017).

While we inspected

This was a planned inspection based on the previous rating.


We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 March 2020

The service was safe.

Details are in our safe findings below.



Updated 4 March 2020

The service was effective.

Details are in our effective findings below.



Updated 4 March 2020

The service was caring.

Details are in our caring findings below.



Updated 4 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 4 March 2020

The service was well-led.

Details are in our well-Led findings below.