Archived: Oak Tree Mews

Updated 16 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 28 January 2021 and was unannounced.

Updated 16 March 2021

About the service

Oak Tree Mews is residential care home providing personal care to older adults, some of whom are living with dementia. The service can support up to 20 people. Five people lived at the home at the time of our inspection.

People's experience of using this service and what we found

During our previous inspection we found improvement was needed to ensure tools used to assess people's needs would always be completed appropriately to ensure staff would have accurate information about people's needs. At this inspection we found further improvements in relation to the use of assessment tools had been made and sustained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were safe. Risks to people were assessed, monitored and well managed. A person told us, "I feel very safe here."

Staffing levels met people's personalised care needs. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely. The home was clean and tidy.

People were supported to access health and social care professionals. Dietary needs were assessed, and guidance provided in care plans. People received enough food to eat and drink. People told us they thought the food was excellent.

People received quality care that contributed to their wellbeing. Caring relationships were formed between staff and people due to the approach and continuity of staff. People were treated with dignity and respect.

Staff recognised people as individuals and worked to ensure people felt fulfilled and had access to a range of activities and social stimulation. Staff actively supported people to remain as independent as possible, and to retain their mobility and range of movement.

People’s care plans contained detailed, personalised information that the management team kept under constant review. The registered manager carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities.

People and their relatives gave positive feedback about the service and its managers. Staff were also positive, stating the registered manager was open and supportive.

People's communication needs were identified and planned for. The service had a clear process for managing complaints. People expressed confidence they could raise any issues or concerns and that these would be addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. Published (12 June 2018).

Why we inspected

We received concerns in relation to the management of people's care needs (person centred care). As a result, we brought forward our planned comprehensive inspection. Our inspection found that people were in receipt of person centred care, their needs had been assessed and were met by staff who were caring.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.