Updated 17 February 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection was completed by one inspector.
Service and service type
Eshcol House Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was not a registered manager in post. The manager, who had previously been the service registered manager, had returned to this role and would be reapplying to become the service’s registered manager again.
Notice of inspection
This inspection was unannounced.
Inspection activity started on 20th December and ended on 3 January 2023. We visited the service on 20th December 2022.
What we did before the inspection
We reviewed information we had received about the service since the last inspection and feedback we had received on it’s current performance. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. All of this information was used to plan the inspection.
During the inspection
We met and spoke briefly with two people who used the service and four relatives who were visiting. We also spoke with six members of staff, the manager and one of the provider’s directors.
We reviewed a range of records. This included two people’s care records and four people’s medication records. We also looked at staff recruitment and training records and a range of audits and quality assurance information.
We sought written feedback on the service’s performance from health professionals who visited regularly and received two responses. We also reviewed feedback the service had received from people and relatives via internet-based platforms. We also reviewed various documents we had requested during the site visit including various policies and quality assurance records.