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Inspection report

Date of Inspection: 3 May 2013
Date of Publication: 4 June 2013
Inspection Report published 04 June 2013 PDF | 89.03 KB

Overview

Inspection carried out on 3 May 2013

During a routine inspection

Due to communication difficulties that people had, it was not possible to speak with anyone who lived in the home. Instead we observed to see how care was provided to people. We found that, generally, staff were providing suitable care in a friendly and encouraging way.

We spoke with five representatives of people. They all told us that the care that staff provided was generally good. One relative said: ‘’care always seems to be pretty okay‘’.

This was largely a positive inspection. Representatives of people said that care was good. The main issues identified were to ensure nutrition always meets people's needs. There were a number of suggestions; that long staff shifts of up to 14 hours are shortened to reduce to staff fatigue which effect the quality of service offered. Staff to always ensure that TV or radio programmes are people's own choice. That outings are offered to people on a more regular basis. For a snoozelum room to be provided to give more stimulation to people. And for staff to be trained in palliative care.