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Archived: Leacroft

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Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

Our judgement

The provider has met this regulation. There were generally enough staff to meet people’s needs.

Reasons for our judgement

We were not able to gain their views of people about staffing levels, due to their communication difficulties.

Relatives and friends told us that generally there appeared to be enough staff on duty.

We had concerns about staffing on last inspection, so we followed up this issue.

We received comments that in one bungalow there were five people who needed assistance or supervision to have their meals. However, on some occasions, when staff had gone out with people to community activities, there was then only one staff member to help people to eat. It was stated that at times the nurse on duty was able to assist. However, if the nurse was busy, this was not possible. This meant that it was difficult to ensure that everyone was able to have their full meal. The manager immediately investigated this issue. He said that this had happened in the past, but it was currently not an issue. He said that this would be monitored to ensure there were enough staff to assist people.

We also received comments that it was difficult to have the time to complete a large number of e-learning courses, at the same time as trying to provide care that people needed.

We looked at the staff rota. This indicated that there was generally a sufficient number of care staff in the three separate bungalows on weekdays, except when staff were out in the community with people.

However, at weekends, no domestic or laundry workers were employed. This meant that care staff had to undertake these duties. This took them away from providing essential care duties to ensure that people's needs were met. The manager recognised this situation and said he would talk to his line manager about this. We were then quickly sent information as to how the staffing shortfalls would be followed up.