You are here

Archived: Leacroft

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 19 December 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 19 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

Our judgement

The provider has met this regulation. People were generally respected in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Due to people's communication difficulties, we were not able to speak with them.

Three relatives/ friends said that they had been involved in reviewing care plans. One friend said she was invited to reviews sometimes, but not all the time. Another person said that she was not involved in reviews. Management may wish to note that including relatives/people's representatives is needed to ensure that care is fully relevant to people. The manager later told us that this would be done.

One person said that people's clothes sometimes went missing and sometimes were mistakenly given to other people. The manager later told us that he had already looked into this issue, and was monitoring it.

We spent time observing the relationship between people and staff. We found staff were friendly and helpful to people. For example, we saw a staff member getting a person some bangles to play with. At lunchtime, a person was given the option of a choice of utensil to eat with, either a spoon or a fork. We saw staff helping a person who seemed confused, to sit down, in a calm and friendly way.

We saw evidence from the manager that relatives meetings were to be set up, so that people could give their views about the running of the home.

We saw that the service employed an activities organiser five days a week. Her job was to provide activities throughout the day. We saw that people had the opportunity to dance. Other activities included singing, baking, colouring and going out to community activities such as to the park, cafes and pubs.

We saw that one person was taken out to the local park and to a cafe to have a drink. We looked at this person's care plan. This confirmed that he liked to go out regularly.

This showed us that people's needs were taken into account in providing activities.

We did see the TV on in lounges, when there was no one looking at it. Comment was also made by one person that staff watched the TV, and watched their own programmes on TV, rather than engaging with people. The manager said that this would be followed up and monitored.