• Care Home
  • Care home

Archived: Lavender Lodge Nursing Home

Overall: Requires improvement read more about inspection ratings

Bruntile Close, Reading Road, Farnborough, Hampshire, GU14 6PR (01252) 517569

Provided and run by:
HC-One Limited

Important: The provider of this service changed. See old profile

All Inspections

6 August 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.

The home requires a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider. There is a manager who started working in this role in February 2014. This person is not yet registered with the Care Quality Commission. The manager has submitted their application to become registered with us.

Lavender Lodge Nursing Home is a home that provides nursing care for up to 68 people who are frail or have dementia. People may need care for a period of time to recover from illness or have lived in the home on a longer term arrangement. At the time of our inspection 60 people were using the service. This was an unannounced inspection.

The service was not always caring. This showed in the way that some people with dementia were spoken to, were helped to move around, were supported to be independent and make some choices.

People’s care were not always planned and delivered to ensure their emotional needs were consistently met. Plans were not always put in place to prevent people with dementia from becoming distressed or to enhance their quality of life.

There were limited social opportunities for people who were nursed in bed or had dementia. People who found it difficult to initiate contact might not always get the support they needed to prevent them from getting bored or lonely.

The provider had identified some of the concerns we found in relation to the quality of care provided to people with dementia. The manager however had not been aware of the concerns highlighted by our mealtime observations. Though the provider had plans in place to ensure people with dementia received safe quality care, some of these plans were still to be implemented and we could therefore not judge at this visit whether they would bring about the required improvements.

People were supported to stay healthy and eat and drink enough. They received good quality nursing care consistently in line with national clinical practice guidelines. Staff were trained and supported to understand the needs of the people they supported.

People and their relatives were encouraged to plan their own care. Where people did not have the capacity to consent to their care, arrangements were in place to ensure consent was sought lawfully and protected people’s rights. We found the provider to be meeting the requirements of the Deprivation of Liberty Safeguards (DoLS).

The home was providing safe general nursing care. Systems were in place to identify, report and respond to safety incidents appropriately and action was taken to prevent these incidents from re-occurring. People and their relatives told us they felt safe in the home and when receiving care.

The manager reviewed all safety incidents as part of the home’s quality assurance process and had taken action to reduce the occurrence of chest and urine infections. The organisation also monitored the performance of the home and was supporting the new manager to develop their skills and make improvements to the home.

People and relatives were encouraged to give their views about the home and their feedback was used to make improvements.

We found a number of breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. You can see what action we told the provider to take at the back of the full version of this report.

27 September 2013

During an inspection in response to concerns

We spoke to six people who used the service and four relatives who were visiting the home. Everyone we spoke with told us they thought the home was very good or excellent. People's comments included; 'It's nice here, they are good to me and I understand them' 'The home has a homely feel and I am very comfortable' and 'The staff are very good and kind and they do everything we need'. The relatives we spoke with were equally positive saying 'It's excellent here I cannot fault it,and we could not ask for better'. They added 'The food is excellent and we have been to functions here; The staff always keep us informed'.

We found that people and their relatives had been included in planning and reviewing people's care. We found that care had been delivered in a way that met people's assessed needs, individual wishes and choices.

We inspected the outcome regarding supporting workers because some concerns had been raised with us prior to the inspection. However, we found that nine of the ten staff we spoke to were all positive about the support they had received from the registered manager and the senior staff.

In this report one of the named registered managers appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

17 May 2013

During a routine inspection

At the time of our inspection there were 53 people living at this service.

Though most of the people in this service had difficulty communicating due to dementia, some people were able to express happiness or satisfaction with aspects of the care and support they received.

We observed people throughout the day and saw that staff were sensitive to people's needs and worked positively to promote people's independence and participation in the care they received. We saw that examples of poor and unsafe care we had observed during our previous inspection had been addressed by the registered manager.

Staff we spoke with were knowledgeable about people's needs and how best to protect them from abuse, neglect or unnecessary restrictions within the home. We saw that there were enough staff available to support people well.

16 October 2012

During a routine inspection

A number of the people at Lavender Lodge Nursing home had dementia and were unable able to tell us about their experiences. To help us to understand the experiences of people have we used our SOFI (Short Observational Framework for Inspection) tool.

The SOFI tool enabled us to spend time watching what was going on in the service and helped us to record how people spent their time, the type of support they got and whether they had positive experiences. We spent a considerable amount of time observing care and found that some people had positive experiences, whilst others did not.

During the course of the inspection we spoke with people who use the service and relatives who were visiting the home.

Those people who could express a view told us that the service was "good" and 'it's like my home" and that the staff 'look after us well' whilst others told us that overall they were satisfied with the care provided.

Representatives told us "there was a 'feeling of care" and that staff were "kind and considerate". Overall, representatives told us they had a good level of satisfaction with the service provided.