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Archived: Kingsthorpe View Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 29 May 2015

Kingsthorpe View Care Home is registered to provide accommodation, nursing care and personal care for up to 50 older people. The home is on two floors with various communal areas for people to sit and meet with relatives. There were 39 people living at the home at the time of our inspection.

This unannounced inspection took place on 28 April 2015. At our previous inspection on 10 & 11 July 2014 we found the provider was not meeting all the regulations that we looked at. We found concerns in relation to infection control, care and welfare of people, quality assurance and safeguarding. A warning notice was served regarding quality assurance. The provider sent us an action plan detailing when the improvements would be made by. During this inspection we found that the necessary improvements had been made.

At the time of this inspection the home did not have a registered manager. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff treated people in a way that people preferred and there were sufficient numbers of staff to safely meet people’s needs. People received care which had maintained their health and well-being. Relatives were very happy with the care provided

Medicines were stored correctly and records showed that people had received their medication as prescribed. Staff had received appropriate training for their role in medicine administration and management.

Staff supported each person according to their needs. This included people at risk of malnutrition or dehydration who were being supported to receive sufficient quantities to eat and drink.

Staff respected people’s privacy and dignity. The majority of staff knocked on people’s bedroom doors and waited for a response before entering. People told us that staff ensured doors were shut when they were assisting them with their personal care.

People’s needs were not always clearly recorded in their plans of care so that staff had the information they needed to provide care in a consistent way.

People confirmed they were offered a variety of hobbies and interests to take part in and people were able to change their minds if they did not wish to take part in these

Effective quality assurance systems were in place to monitor the service and people’s views were sought and used to improve it.>

Inspection areas

Safe

Good

Updated 29 May 2015

The service was safe.

Medicines were safely managed and people could be assured that they would receive their prescribed medicines by appropriately trained staff.

There were sufficient numbers of staff with the appropriate skills to keep people safe and meet their assessed needs.

Staff were only employed after all the essential pre-employment checks had been satisfactorily completed.

Effective

Good

Updated 29 May 2015

The service was effective.

Staff provided care and support to people in their preferred way. People were helped to eat and drink enough to stay well.

People could see, when required, health and social care professionals to make sure they received appropriate care and treatment.

People’s rights were protected because the Mental Capacity Act 2005 Code of practice and the Deprivation of Liberty Safeguards were followed when decisions were made on their behalf.

Caring

Good

Updated 29 May 2015

The service was caring.

People said that staff were caring, kind and compassionate.

Staff recognised people’s right to privacy, respected confidential information and promoted people’s dignity.

There was a homely and welcoming atmosphere and people could choose where they spent their time.

Responsive

Requires improvement

Updated 29 May 2015

The service was not always responsive.

Care records did not always provide sufficient information to ensure that people’s needs were consistently met.

Relatives were kept very well informed about anything affecting their family member.

People’s complaints were thoroughly investigated and responded to in line with the provider’s policy.

Well-led

Good

Updated 29 May 2015

The service was well led

There were opportunities for people and staff to express their views about the service via meetings, discussions with the management and through surveys.

A number of systems were in place to monitor and review the quality of the service provided to people to ensure they received a good standard of care. question and what it means for people who use the service>.