You are here

Archived: Kingsthorpe View Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 3 January 2013
Inspection Report published 3 January 2013 PDF

Overview

Inspection carried out on 5 December 2012

During a routine inspection

We spoke with people who were using the service and relatives during our visit to Kingsthorpe View Care Home. To help us understand the experiences of people living in the home we also used our SOFI (Short Observational Framework for Inspection) tool during the visit. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences.

The people we spoke with told us that they had been involved in the development of their care plans. One person said, �The staff always ask me what I need.� Another person using the service said, �I love the staff here.�

We spoke to relatives of people who use the service and one person said, �I am always made to feel welcome and there is a nice atmosphere here.�

People using the service and relatives told us they felt safe with the support they were being provided. One person said, "I feel safe and I can talk to staff." People told us that they liked the staff and staff were able to meet their needs. They also told us they felt they could speak to the manager or staff and they would be listened to.

We found that staff were supported to provide care that met people's needs. We also found that the provider took steps to assess the quality of the service being provided.