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Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Reasons for our judgement

During our visit we looked around the home and asked people if there was anything they were not happy with. All the people we spoke with confirmed they liked the accommodation and could not tell us anything they wanted to improve. The two visitors we spoke with were also complimentary about the facilities at the home.

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. People’s rooms had been personalised to reflect their choices, this included personal mementos, pictures and small items of furniture. We saw the hairdressing room had recently been redecorated and the manager told us that the next stage of the planned improvements included the corridors.

The environment was designed to stimulate and keep safe people with dementia. We saw keypads were used to provide safe areas for people to move about in. Corridors and communal rooms were decorated with reminiscence memorabilia such as a post box, bus stop and themed interactive pictures they could touch. This included a seaside theme in the dining room.

During our tour of the home we also saw there was a mock pub and a tea room, where people could sit and have tea and cake.

A handyman was employed to maintain the building. Staff told us how they reported any areas needing attention in a book. They added that these were always dealt with quickly.

We were told, and saw, that risk assessments had been completed in relation to the premises and actions had been taken to monitor and minimise identified areas of risk. This included checks and regular maintenance of things like fire safety equipment.