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Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 5 February 2013
Inspection Report published 5 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 22 January 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was delivered in line with their individual care plan. We saw each person had a care file which was stored securely. We checked three people’s files and found plans contained detailed information about the areas they needed support with and any risks associated with their care.

Records were in place to monitor any specific areas where people were more at risk and explained what action staff needed to take to protect them. Care plans and assessment tools had been reviewed regularly and reflected changes in people’s needs.

People’s needs and preferences were in most cases clearly recorded in the care plans we checked. However, the provider may find it useful to note that not all of the plans reflected people’s preferences comprehensively.

We spoke with four people who used the service and two visitors. They all said they were happy with the care provided. One person told us, “I’d give them 15 out of 10, it’s great here.” A visitor commented about the good communication they had with staff adding, “They always react quickly to changes in his needs.”

The home had a dedicated social activities coordinator. We saw there was a themed activities programme that people told us met their needs. This included ball games, beauty days, reminiscence therapy and sing-a-longs. On the day we visited the activities person was on leave but care workers were playing a reminiscence quiz game with some people using a ball to increase the interaction. We also saw outside entertainers had visited regularly and a mini bus was available to take people out into the community.

The staff we spoke with demonstrated a good knowledge of the people they supported, their care needs and their wishes. They said they had received the training they needed to do their job well.

The Deprivation of Liberty Safeguards were only used when it was considered to be in the person’s best interest. This legislation is used to protect people who might not be able to make informed decisions on their own. The manager demonstrated a good awareness of their role in protecting people’s rights and recording decisions made in their best interest.

There were arrangements in place to deal with foreseeable emergencies. The manager told us they had contingency plans in place to manage any emergencies, this included things like fires and floods.