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Inspection report

Date of Inspection: 5 December 2011
Date of Publication: 4 January 2012
Inspection Report published 4 January 2012 PDF | 49.18 KB

Overview

Inspection carried out on 5 December 2011

During a routine inspection

Some people who live at Holmwood have some conditions that mean we had difficulty talking with them. Other people were able to express their views clearly. Due to people’s communication needs we used informal methods of observation during the site visit. We sat with people in the lounges, observed care practices ,and saw how staff and people interacted with each other.

Throughout the observation we saw all staff treat people with dignity and respect by using a positive, friendly and kind approach. We observed examples of good communication skills by staff that utilised eye contact and touch to engage people who use services.

People who we were able to communicate with told us that they were happy living at the home and that they were satisfied with the care they received. People said, "I am doing nicely here." "It's nice here and the staff are smashing."

We spoke with 8 relatives who were visiting the home and they confirmed that they were very satisfied with the care provided. One told us "We have no grumbles at all; we think the staff are fantastic.” And another confirmed that "The staff are marvellous, they don’t just look after the residents they really care about the relatives as well."

One relative added “I am extremely happy with the care my husband receives.”

We spoke with Sheffield Local Authority, Contracting, Commissioning and Safeguarding and they told us that they had not identified any concerns at the home.

Two authorised representatives from Sheffield Local Involvement network (LINk’s) visited the service this year. They reported that they were very impressed by the pleasant ambience of the home and the efforts made by staff to create a comfortable, welcoming and homely environment at Holmwood.