Archived: Heritage House

We found that since our last inspection visit each person using the service had a care plan that had been recorded on the new HC-One documentation. Regular reviews had been conducted and the provider had ensured that monthly audits were being carried out.

We found evidence was available to demonstrate that regular audits of the service had been carried out. Those areas of the service audited included care plans, medication administration, pressure ulcer data, weight loss/gain, accidents/incidents and infection control. We saw completed audits for June, July and August 2013.

We found that the provider was now ensuring that people who used the service were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were being maintained.

One person using the service told us that she was happy living in Heritage House and knew the names of most of the staff. She did tell us however that due to recent changes in the management cover of the home she had 'lost track' of whom the manager was. She told us, 'I know (manager) was in charge, but I think she's gone now.' We explained that a new relief manager had started that day and would no doubt introduce himself to her.

Another person living in Heritage House told us , "I think it is marvellous here, the staff are very, very good and I feel safe."

One visiting relative told us, 'This home was recommended to us by a neighbour, I'm very glad it was.'

During our visit we observed the nurse in charge make numerous telephone calls to various health care professionals such as doctors and community practitioners regarding the health of people using the service. This demonstrated that people living in the home were supported and enabled to access care and support from a wide range of health and social care professionals as required.

Overall we found people were well cared for and we found the provider was meeting the regulations we looked at, with the exception of the regulation which related to records. There were minor concerns and we have asked that the provider take action to address those concerns.