Background to this inspection
Updated
13 May 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 7 April 2021 and was announced.
Inspection team
The inspection was carried out by one inspector
Service and service type
Grosvenor House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Notice of inspection
The inspection was announced.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority.
The provider was not asked to complete a provider information return before this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all this information to plan our inspection.
During the inspection-
We spoke with two people who used the service, the registered manager, deputy manager and two members of staff.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at the infection prevention and control policies and window safety risk assessment.
Updated
13 May 2021
About the service: Grosvenor House is a care home providing personal and nursing care to 23 people aged 65 and over at the time of the inspection. The service can accommodate up to 50 people in one adapted building.
People’s experience of using this service and what we found: We received positive feedback from people regarding the service they received and the staff who supported them.
People’s care plans were personalised and gave an excellent amount of information regarding how to care for and support them.
Audits and systems were effective at supporting the registered manager to monitor the service and make improvements.
There was a quality assurance system in place and people completed surveys several times a year. The comments made by people were acted on. The service was able to show how they used people’s views to improve the quality of the service.
Risk assessments were in place. Staff knew how to keep people safe and were trained in safeguarding.
People and their relatives spoke positively about the registered manager and told us they were responsive and approachable.
Robust recruitment and selection procedures ensured suitable staff were employed.
Staff received appropriate training and support to meet people’s individual needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice
People were supported to have enough to eat and drink.
Healthcare professionals were involved in people’s care and support as and when this was needed.
There were systems in place for communicating with staff, people and their relatives to ensure they were fully informed via people and relative meetings, team meetings, and phone and video calls.
People were supported to be independent and their rights were respected. Support was provided in a way that put the people and their preferences first. Information was provided for people in the correct format for them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection: At the last inspection we gave the service a rating of good (published 21 October 2016).
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.