The Care Quality Commission
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  • Care home

Archived: Glenmoor House Nursing Home

Overall: Good read more about inspection ratings

25 Rockingham Road, Corby, Northamptonshire, NN17 1AD (01536) 205255

Provided and run by:
HC-One Limited

Important: The provider of this service changed. See old profile

All Inspections

22 July 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service

The last time we inspected the service was 17 September 2013, we found the service not to be in breach of the regulations assessed.

Glenmoor Nursing Home provides accommodation and personal care for up to 59 people, some who are living with dementia. On the day of the inspection there were 58 people using the service

There was a registered manager in post at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider in the Health and Social Care Act and associated Regulations about how the service is run.

This was an unannounced inspection. This meant that the provider was not aware of when we were inspecting the service.

CQC is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and to report on what we find. We saw that there were policies, procedures and information available in relation to the MCA and DoLS to ensure that people who could not make decisions for themselves were protected. The registered manager told us there was no one living in the home currently who required a referral, as no one was having any restrictions imposed. We saw no evidence to suggest that anyone living at the home was being deprived of their liberty.

People’s healthcare needs were assessed, and care planned and delivered in a consistent way. We found from the records we looked at that the information and guidance to staff was clear. It enabled them to provide appropriate and consistent care. Risks had been assessed and plans were in place to minimise the risk as far as is possible to keep people safe.

Staff understood how people wished to be supported. There were appropriate numbers and skilled staff on duty to provide people with the care and support required.

Staff received appropriate on-going training and support to enable them to understand and meet people’s diverse needs and ensure people were protected and safe.

People’s privacy and dignity was respected. Staff knocked on people’s doors and asked permission before providing any personal care.

People’s preferred daily routines had been recorded in their care plans and we saw that staff respected these.

The social and daily activities provided suited peoples individuals needs and choices. People were able to choose if they took part or not.

An effective complaints procedure was in place. People could therefore feel confident that any concerns they had would be listened to and acted upon.

There were a number of monitoring audits in place to assess the quality and safety of the service. People using the service, families and staff were consulted in the running and improving the quality of the service.

The management team at the service were well established and provided good and consistent leadership.

17 September 2013

During a routine inspection

We spoke with six people who used the service and relatives of two other people who used the service.

One person who used the service told us, "You couldn't better the care I get. Everything is done that I need. The staff are friendly and polite. I'm able to go out when I ask." Another person told us, "We're very well looked after. It's a pleasant place to be." A third person told us, "We're happy here. The staff are good to us. They are cheerful and nice people. We can call this place home."

Relatives were equally complimentary about the service in their comments to us. One relative told us, "It's wonderful here. The staff understand my mother's needs and they explore options about how to support her. She is treated as a person, she is treated with dignity." Another relative told us, "I visit the home daily. I'm confident that the nurses and care workers do everything that is in the care plan."

We found that what people and relatives had told us about the quality of care was compatible with what we saw in care plans. We found that staff had received appropriate training and had been supported to be able to provide people with the care and support they required.

The provider had effective procedures for checking that people experienced the quality of care they had a right to expect. expected. The provider had sought the views of people and had acted on the feedback that had been received.

24 August 2012

During a themed inspection looking at Dignity and Nutrition in care homes

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by a "practising professional" (people who have experience of using services and who can provide that perspective). One person told us, "They [staff] are very respectful. I don't feel embarrassed like I used to. They care when I am being hoisted." Another person told us, "I love the food. You can have what you like."

One relative told us, "I've no problems with the home. The staff are doing an amazing job. The nursing staff are excellent."

25 August 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes are treated with dignity and respect and whether their nutritional needs are met.

The inspection team was led by a CQC inspector joined by a 'practising professional' (people who have experience of using services and who can provide that perspective).

One person told us, 'They [staff] are very respectful. I don't feel embarrassed like I used to. They care when I am being hoisted.' Another person told us, 'I love the food. You can have what you like.'

Two relatives we spoke with had contrasting views about staff at the home. One told us, 'I've no problems with the home. The staff are doing an amazing job. The nursing staff are excellent.' A relative of another person who lived at the home told us that, 'Some staff don't know how to communicate with him,' and that the staff 'Don't understand his condition.' However, we did not observe any instances of staff not communicating effectively with people or failing to understand their condition.