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Inspection Summary

Overall summary & rating


Updated 31 August 2019

About the service: IAS 83 Union St provides care and support to people living in their own homes. This type of service is known as supported living.

The care service had been developed and designed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

People’s experience of using this service: People’s care needs were assessed, and they received good quality person-centred care from support workers who understood their needs well.

Support workers promoted people’s choice and independence and ensured they had access to a wide range of individualised activities.

People were engaged and involved in the day to day running of their home. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

Support workers were knowledgeable and received training, supervision and support to carry out their roles effectively. Support workers were committed to providing person-centred support.

Support workers used a variety of communication methods to ensure people’s wishes were heard and acted upon.

More information is in the full report.

Why we inspected: This was a planned inspection based on the rating of good at the last inspection undertaken in October 2016.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in accordance with our re-inspection programme.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 31 August 2019

The service was safe

Details are in our Safe findings below.



Updated 31 August 2019

The service was effective

Details are in our Effective findings below.



Updated 31 August 2019

The service was caring

Details are in our Caring findings below.



Updated 31 August 2019

The service was responsive

Details are in our Responsive findings below.



Updated 31 August 2019

The service was well-led

Details are in our Well-Led findings below.