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Inspection Summary

Overall summary & rating


Updated 28 August 2019

About the service

Imagine Act And Succeed (IAS) is a local registered charity. They provide support services for adults whose primary need for care is due to their learning disability. Support is provided for people with varying complex needs. At the time of the inspection there were 93 people receiving support.

Supported living

IAS has 32 properties in the Wigan and Leigh area. IAS supports people who live in their own tenancies or with their families to develop skills to become independent within their own community. The services supports people with learning disabilities and autism.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People spoke highly about the care. they received. Comments included, “It’s good”, “I like the staff”, and “I like spending time with [name], I like to help her.” A family member spoken with was very happy with the care their relative received. They said, “The carers are very good, and they know if [name] is unhappy or worried”.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received their medications as prescribed. Staff confirmed they had completed medication training and received annual refresher training.

Staff received on-going essential training and specialist training relevant to their role.

People had access to a range of healthcare support, so their health and well-being was maintained. Suitable arrangements were in place to help ensure peoples nutritional needs were met.

Electronic and hard copy care records were seen. These covered all areas of care and support including peoples aims and goals, preferences and wishes. Where risks to people’s health and wellbeing had been identified, these were assessed and planned for.

The recruitment procedures were rigorous, ensuring that people were suitable to work with vulnerable adults.

IAS provided a good standard of accommodation for people living in shared accommodation.

The leadership and management team were praised by staff for the commitment and passion for care. Staff felt listen to and valued. There was evidence of on-going management and oversight of the service. Opportunities were provided for people to share their views and opinions about the service.

Policies and procedures were in place and were accessible for staff to refer to as required.

Systems were in place to for the recording and responding to complaints and concerns.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published on 16 November 2016).

Why we inspected

This was a planned inspection based on the previous rating,

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Imagine And Succeed on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 August 2019

The service was safe.

Details are in our safe findings below.



Updated 28 August 2019

The service was effective.

Details are in our effective findings below.



Updated 28 August 2019

The service was caring.

Details are in our caring findings below.



Updated 28 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 28 August 2019

The service was well-led.

Details are in our well-Led findings below.