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Bosworth Homecare Services Good

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Inspection report

Date of Inspection: 25, 29 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF

Overview

Inspection carried out on 25, 29 April 2013

During a routine inspection

We received information of concern about missed or late calls. We shared this information with Derbyshire County Council. We combined a visit together to check how people�s needs were actually being met by the agency.

We spoke with four people, their representatives and with two staff. People told us care workers would always ask for their consent before carrying out an activity. They all told us �the care itself is usually very good�. One person explained �you are given a choice especially when you first start having care. The service tries to deliver care at the times you have agreed with them. Sadly, this changes. I have found my times have been altered without me being told. It makes the staff look as if they are inconsiderate�.

People told us they were provided with assessments for their care and had been fully involved in this. One person told us �it took over and hour to go through my needs. The staff went through it in great detail�.

One person told us �care workers are sometimes late so I have to chase them up but I should not have to do this. They have been known to arrive over half an hour late. I have also experienced missed calls. Someone from the office should be making the calls to people to let them know when this happens�.

Two people told us they had a care plan, which they had seen and were in agreement with. People told us staff used their equipment with them safely when required.