Last updated 2 June 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection was a comprehensive inspection following a high number of concerns received from social care professional about the service and how it was being managed.

This inspection took place on 9 May 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure that someone would be available to support us with the inspection process.

One inspector carried out this inspection.

As part of the inspection we spoke with the registered manager, one administrator, one field supervisor, one care co-ordinator and four care staff. We also spoke with six people who used the service and five relatives. We looked at eight care plans, eight staff and training records and records relating to the management of the service such as audits, complaints, satisfaction surveys and policies and procedures.