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Inspection Summary


Overall summary & rating

Good

Updated 3 October 2019

About the service

Dingle Meadow is a care home that provides accommodation and personal care for up to 46 older people. Some people live with dementia. On the day of the inspection, 43 people were living at the home.

People’s experience of using this service and what we found

People received safe care and support and were well looked after. Risks were assessed and managed effectively to enable people to remain safe. Staff were vigilant to identify risks and take appropriate action.

Overall people received timely support from a consistent staff team. People received their medicines as required and systems used for the management of medicines were effective.

People’s needs were assessed and reviewed to ensure their care needs were met. Care plans were detailed and effective to ensure staff always had access to relevant information.

Staff received training relevant to their role and had good support from the registered manager and their colleagues. Staff had the skills and experience to deliver effective care.

Staff sought people’s consent before supporting them and decisions about people’s care and treatment were made in line with law and guidance. People enjoyed their meals and received enough to eat and drink to maintain their health. People were supported to access healthcare, and other agencies, when required. The registered manager worked in partnership with health and social care professionals to provide consistency and ensure people received appropriate support.

People’s care was responsive to their changing needs. People, and their relatives, were involved in the assessment and planning of care and there were opportunities throughout the day for staff to share information. People knew how to raise a concern and always felt listened to.

People, relatives and staff felt the service was well managed. Everyone had regular opportunities to share their views about the service. People were involved and consulted about how the home was run. The provider and the registered manager carried out regular audits and checks to ensure the quality of care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected:

This was a scheduled inspection based on the previous rating.

Rating at last inspection

The last rating for this service was good (published August 2016).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 October 2019

The service was well-led.

Details are in our well-Led findings below.