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Archived: Crompton Court Residential Care Home

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All reports

Inspection report

Date of Inspection: 11 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF | 77.84 KB

Overview

Inspection carried out on 11 December 2013

During a routine inspection

We spoke to different people about this service to gain a balanced overview of what people experienced, what they thought and how they were cared for. We spoke to three people resident at the service, two relatives of people and three staff members. We spent time observing people using the service, to see how they were cared for and how staff interacted with them.

People said that they had no concerns about the home or the care that service users received, and that the staff were, “lovely.”

Relatives said people were happy in the home.

We saw that staff were cheerful, knew the service users’ needs and called people by name.

The property was well laid out and maintained and we saw records of relevant safety assessments.

We looked at requirements relating to workers and saw that appropriate checks were made before staff worked with service users and staff were appropriately trained.

We saw that where issues and complaints were raised, that they were dealt with consistently, in line with the documented policy of the service and we saw evidence that changes were made in response to improve the care and welfare of service users.