The Terrace

Updated 27 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 4 March 2021 and was announced.

Updated 27 March 2021

The Terrace is a residential care home for up to 44 people including people living with dementia, old age, physical disability and mental health difficulties. At the time of inspection, 35 people were living there. The Terrace is converted from a large Victorian style property and is set in its own grounds, with parking facilities. Within the building there is a separate unit where people living with dementia are supported.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There was a registered manager in post at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had been trained in safeguarding and had a good understanding of safeguarding policies and procedures. There were sufficient numbers of staff working at the service. There was a robust recruitment process to ensure suitable staff were recruited. Staff were supported through on-going supervision and accessed training relevant to people's needs, to ensure these could be met.

Risk assessments were updated to ensure people were supported in a safe manner and risks were minimised. The administration and management of medicines was safe. People's needs were assessed to ensure the service could meet their needs. Staff worked in partnership with health and social care professionals in the monitoring and promotion of people's health.

People were supported by kind and caring staff who promoted their independence. People were supported to maintain contact with family and friends and take an active part in recreational and leisure activities.

People are supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The provider had a system in place for responding to people's concerns and complaints. People were regularly asked for their views. There were effective systems in place to monitor and improve the quality of the service provided.

Further information is in the detailed findings below.