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Inspection report

Date of Inspection: 27 June 2012
Date of Publication: 25 July 2012
Inspection Report published 25 July 2012 PDF

Overview

Inspection carried out on 27 June 2012

During a routine inspection

People said they were happy at Kings Court Care Home. One person said "I'm as happy as I can be." People said they had been given the opportunity to look around the home before deciding to live there.

People told us they were happy with the care and treatment they were receiving. One person said "The staff will do anything to help" and another said "We are well looked after here, thank you."

People said staff had responded quickly on the occasions they had used their call bells to request assistance. One person who requested help from the staff during the inspection said the staff who attended to them were "Caring and helpful."

People said they were happy with the staff at Kings Court Care Home and the care they provided. One person said "The staff are really nice, they put themselves out, they'll do anything for you." Another person said "All of the staff are helpful."

People said they were aware of the complaints system. One person said "I know how to raise a complaint if I had to. I don't have any complaints though." All of the people we spoke with said they hadn't had any reason to complain.