You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 June 2019

About the service: Cheviot Court is a residential care home that provides personal care to 70 people aged 65 and over at the time of the inspection.

People’s experience of using this service: People and relatives were extremely complimentary about the responsiveness of staff. They knew how to meet people's preferences and used inclusive ideas to ensure that people had an enhanced sense of wellbeing.

A creative activities programme was in place. People and relatives told us that staff had gone the extra mile to find out about people’s previous hobbies and interests to enable these to be continued at Cheviot Court.

New technology was embraced; it was used effectively to help people maintain family relationships.

People could participate in a wide range of activities based on their background and interests.

People received good care from kind and caring staff; they also felt safe living at Cheviot Court. Staff had a good understanding of the procedures to keep people safe and knew how to report concerns if needed. Safeguarding concerns were thoroughly investigated.

Staffing levels were suitable to meet the needs of people. New staff were recruited safely.

Trained and competent staff ensured medicines were managed safely.

Health and safety checks and risk assessments helped to maintain a safe environment; incidents and accidents were monitored to identify lessons learnt.

Staff were well supported and received the training they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to have enough to eat and drink; as well as supported to access health care services when needed. The service was suitably adapted to meet people’s needs.

Care plans were personalised and reviewed to reflect people’s current needs.

Complaints were fully investigated and action was taken to resolve issues quickly.

People and staff gave positive feedback about leadership and management of the home. There was a structured approach to quality assurance to check people received good care. People, relatives and staff were encouraged to provide feedback about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Good (the last report was published on 17 November 2016).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule for services rated good.

Inspection areas

Safe

Good

Updated 29 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 29 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 29 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 29 June 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 29 June 2019

The service was well-led

Details are in our Well-Led findings below.