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Ash Grange Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 1 May 2019

About the service:

Ash Grange is a nursing home that provides accommodation and personal care and support to a maximum of 42 people. The service provides care and support for older people some living with dementia. At the time of our inspection 39 people were living at the service.

People’s experience of using this service:

• People felt safe living at the service and staff understood how to protect people from the risk of harm or abuse. People’s care and health needs were assessed and known by staff. People were supported by sufficient numbers of safely recruited staff. People received their medicines as prescribed.

• Staff had the skills to meet people’s needs and acted promptly to refer people to healthcare professionals when required. People had a choice of food and drink and were supported to maintain a healthy diet which met their needs and preferences. Staff sought people’s consent before providing care.

• People said staff were kind and caring in their approach. People were supported to be as independent as possible and said they felt listened to and their views and opinions respected.

• Care records were personalised and reflective of a person’s needs. People were supported to take part in a range of activities and hobbies. People were supported to maintain relationships that were important to them and visitors were welcomed at the service. People and their relatives knew how to make a complaint and were confident that action would be taken.

• People, their relatives and staff said the service was well led and the management team open and approachable. The service had a culture of continually improving the quality of care people received and robust care planning and quality assurance systems were in place. The service has improved from a requires improvement rating at our last inspection to Good.

Rating at last inspection:

Rated Requires Improvement overall (27 April 2018)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. At this inspection we found the service met the characteristics of Good in all areas.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme; if any concerning information is received we may inspect sooner.

Inspection areas



Updated 1 May 2019

The service was safe

Details are in our Safe findings below.



Updated 1 May 2019

The service was effective

Details are in our Effective findings below.



Updated 1 May 2019

The service was caring

Details are in our Caring findings below.



Updated 1 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 1 May 2019

The service was well-led

Details are in our Well-Led findings below.