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Archived: Wansbeck Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 4 February 2020

About the service

Wansbeck Care Home provides personal care and accommodation for up to 40 older people, some of whom have a dementia related condition. There were 28 people living at the home at the time of the inspection. The home was divided into four smaller ‘houses.’ Pine Tree and River Bank, the all-male house, were located on the ground floor. Sea View and Meadow View, the house for people who had a more advanced dementia related condition were situated on the first floor.

People’s experience of using this service and what we found

People were treated with kindness. People spoke positively about the caring nature of staff. One person told us, “They are kind and nice. They couldn’t be any nicer.”

Work was ongoing to increase the visibility of staff. People and relatives told us that more staff would be appreciated. Whilst we saw that people’s needs were being met by the number of staff on duty, staff were busy and due to the lay out of the home staff were not always visible. We have made a recommendation about this.

There were systems in place to protect people from the risk of abuse. Staff were knowledgeable about the action they would take if abuse were suspected. Medicines were managed safely.

A redecoration and refurbishment plan was in place which had commenced at the time of our inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had a choice and access to sufficient food and drink. People were supported to access a range of healthcare professionals to ensure they remained healthy.

People’s social needs were met. People were supported to maintain their hobbies both within and outside of the home.

The home had been through a period of change and uncertainty which had affected the culture and morale. Several relatives told us that communication needed to improve and timely action had not always been taken when issues had been raised. A new manager was in post. Most relatives told us that action was now being taken and communication was improving since the new manager had started. They said however, that these improvements needed to be sustained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 22 November 2018). We identified four breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 which related to safe care and treatment, the need for consent, good governance and staffing. We also identified a breach of the Care Quality Commission Registration Regulations 2009 Notifications of other incidents.

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection, we found improvements had been made and the provider was no longer in breach of the regulations. However, further improvements were required in the well-led question.

This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection based on our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 February 2020

The service was safe.

Details are in our safe findings below.



Updated 4 February 2020

The service was effective.

Details are in our effective findings below.



Updated 4 February 2020

The service was caring.

Details are in our caring findings below.



Updated 4 February 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 4 February 2020

The service was not always well-led.

Details are in our well-led findings below.