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Archived: Wansbeck Care Home Good

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 11 June 2014
Date of Publication: 22 July 2014
Inspection Report published 22 July 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 June 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider. We talked with other authorities and talked with local groups of people in the community or voluntary sector.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We spent time with people in each of the four houses. We saw lots of warm engagement between staff and the people who lived there. One person told us, “It’s very nice here, you couldn’t get much better.” Another person commented “We’re well looked after and they are very good to us.”

We received mixed opinions from relatives with whom we spoke. Four relatives told us that more activities would be appreciated. One relative stated, “There’s not a lot of activities. They could do more with music.” Another relative informed us that her family member’s glasses were sometimes unclean. More positive comments included, “They look after him very well. He doesn’t join in much but they always ask him if he wants to.” Another relative commented, “My relative doesn’t say much but he smiles at the staff so I know he’s being well looked after.” Other comments included, “The care is good here. They do cater for people with dementia.” A regular visitor to the home commented, “The staff are always caring and lovely with the residents. Everyone is very friendly and it’s always got a lovely atmosphere every time I come here.”

A local authority care manager with whom we spoke informed us that although she had only visited the home once, she found the staff “approachable” and there were no “obvious concerns” regarding people’s care and welfare.

We observed that people showed positive signs of well-being. They were chatting, smiling and watching activities even if they were unable to take part. We saw they had been supported with their personal appearance and were appropriately dressed. They were encouraged and helped to lead their own lifestyles. Some people preferred to spend time in the privacy of their own bedrooms and this was respected. Other people enjoyed taking part in daily activities which were displayed on the information boards in each area of the home. One person told us, “We go out for a potter in the front garden from time to time, and there’s always something to do.” On the day of the inspection some people were sitting outside in the front garden enjoying the sunshine and others were playing outdoor skittles. Other people inside the home were listening to music and were enjoying dancing with staff.

The provider may find it useful to note that in one of the houses, we noticed that staff were sometimes preoccupied updating records in the office. Two people were sitting in the lounge whilst the television was on in the background in which they appeared disinterested. Three relatives commented that they would like staff to be with people in the communal areas while writing their notes. We spoke with the manager and regional manager about these comments. They told us and our own observations confirmed that lockable drawers had been purchased for the lounge areas in order that staff could write their notes in the same place as the people and be more “visible” in these areas.

We observed positive interactions between people and staff and did not witness any negative reactions from staff, no matter what situation they encountered. We saw that staff remained calm when one person kept picking up other people’s drinks and possessions. They spent time talking with him to distract him from doing this. The provider may find it useful to note that a care plan was not in place to guide staff when the individual exhibited this pattern of behaviour which would ensure that a consistent approach was taken. We spoke with the manager about this. She informed us that this would be addressed immediately.

We joined people for a lunchtime meal and saw people’s independence was promoted. There were condiments on the dining tables for people to help themselves, and throughout the day people were offered a choice of hot or cold drinks. Staff were attentive to people’s needs and any signs of distress or agitated behaviour. Staff provided assistance discreetly where this was required. We saw staff supported people in a patient and respectful manner at