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Archived: Langley Park Care Home Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 17 April 2020

About the service

Langley Park care home is a residential care home providing personal care to 41 people aged 65 and over at the time of the inspection. Nursing care is not provided. The service can support up to 46 people.

People’s experience of using this service and what we found

People felt safe and secure living in the home. People and their relatives were very happy with the service and had good relationships with staff members. There was a warm and welcoming atmosphere.

There were enough staff to meet people's needs. Safe recruitment procedures were followed. Medicines were managed effectively. Staff followed infection prevention and control guidelines. The premises were well maintained, clean and tidy.

People were supported by kind and caring staff. People and relatives said the quality of care was excellent as people were treated with respect and valued as individuals. Professionals gave us excellent feedback about the service.

Staff sought people's consent before providing care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care that was responsive to their needs and preferences. Relatives told us this improved people’s wellbeing. Staff knew people's needs well. People and relatives knew how to raise concerns but nobody we spoke with had any. There were a wide range of activities for people to enjoy both inside the home and in the local community.

People and relatives felt the service was well managed. An effective quality assurance process was in place. People and relatives were regularly consulted about the quality of the service via meetings and surveys. Staff were involved in the ongoing development and improvement of the service through regular meetings.

There was a positive culture and ethos at the service which was driven by the management team. The registered manager led by example and actively promoted responsive care which improved people's quality of life.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was outstanding (published 24 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 April 2020

The service was well-led.

Details are in our well-led findings below.