4 June 2019
During a routine inspection
Caretakers SW Limited is a domiciliary care agency that was providing personal care to people in their homes in Paignton and Torquay. At the time of our inspection 96 people were using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Personal care is help with tasks related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided.
People’s experience of using this service and what we found
Since the previous inspection, the service had made improvements to record keeping and travel time between visits.
People felt safe and comfortable when staff visited them in their home. People were kept safe as potential risks had been assessed and managed. There were enough staff to complete planned visits.
People’s needs were met by staff who had received regular training and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received personalised care from staff who knew them well. People were treated with kindness and compassion by staff. People were involved in making decisions about their care and supported to maintain their independence. Care plans contained up-to-date information about each person’s needs and preferences.
People and their relatives were asked for their views about the service. The most recent feedback results showed that people were happy with the service they were receiving.
There were effective quality assurance and governance systems in place to assess, monitor and improve the quality and safety of the service.
The registered manager was committed to improving care where possible and had developed effective working relationships with other professionals and agencies. The service had been nominated for The Outstanding Care Awards for Devon and Cornwall 2019 in the categories of ‘domiciliary provider of the year’.
The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good”.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (report published 19 July 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating. We received some concerns before the inspection relating to staffing, staff training, and people’s needs not being met. We examined these risks as part of the inspection. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe, Effective, and Responsive sections of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.