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Archived: Gracewell of Camberley, A Care Village

The provider of this service changed - see old profile

Reports


Inspection carried out on 12 July 2013

During a routine inspection

People who used the service and their relatives confirmed that they were treated respectfully and had been provided with regular opportunities to speak to staff at all levels about all aspects of care.

People that we spoke with confirmed that the food in the service was good and that there was always plenty for them to drink. One person said �I think we�re very lucky to live here. The food is good and the staff are so friendly. They can�t do enough for you�.

All three people that we spoke with who used the service told us that they felt safe at all times. One person said �The staff are well led by a caring manager. They would not let anything bad happen to any of us. I�m confident about that�.

We found that there were sufficient care and other staff to meet the needs of people who used the service. One person said, ��I can�t see any problems with care staffing levels. There seem to be enough. Occasionally at peak times you have to wait a few minutes but that�s to be expected�. One staff member told us, �We all work so well together. Even when we are busy we support each other and give the best care we can�.

We found that an effective complaints procedure was in place. All three people that we spoke with confirmed that they would be confident to make a complaint about the service if necessary. One person told us, �If I ever had to complain about anything I�m pretty sure they would put it right straight away. They do their best to make us happy�.

Inspection carried out on 20 April 2012

During a routine inspection

People�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. People told us that their needs were assessed before they moved into the home. They felt their wishes and expectations were taken into account when they had made a choice to move into the home.

People told us that they were involved in their care. A relative told us that they were satisfied with the standard of care provided and they were kept informed of any changes. They said that they were invited to care review meetings and they were encouraged to contribute to the care planning process.

People using the service told us that they were very satisfied with the meals provided. They said that there was plenty of choice and that they could choose an alternative meal if they did not like the meals that were available.

People using the service said that they were happy living at Abercorn House. They said that they felt safe and they would feel confident to raise any concerns.