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Archived: 23 Valley Road Good

The provider of this service changed - see old profile

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 24 January 2018

The inspection took place on 28 December 2017 and was unannounced.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Valley Road accommodates five people with a learning disability or autistic spectrum disorder and other associated mental health conditions in one adapted building. At the time of our inspection one person was on holiday, and one person declined to talk with us.

Relatives were happy with the care provided. They felt their family members received safe care from staff members who were supported by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People had care plans in place which provided detailed guidance to staff on the support people required.

People had access to other health professionals and were supported to take their medicines. Safe medicine practices were promoted.

Systems were in place to safeguard people. People were provided with the information and opportunities to raise concerns. Risks to people were identified and managed.

Staff were kind, caring and had a positive relationship with people and had a good understanding of people’s needs.

People received sufficient food and drink they required. Care records contained information about people’s food likes and dislikes, preferences and their ability to prepare their own meals independently or with support.

The home had a number of staff vacancies which they were attempting to recruit into. The required staffing levels were maintained and regular agency staff were used to cover shifts to promote continuity of care for people.

The home was clean and suitably maintained. Systems were in place to ensure equipment was safe to use and that infection control risks were minimised.

Staff were suitably recruited, inducted and trained to fulfil their roles. They received support from the registered manager and one to one supervision meetings however some staff felt at times the registered manager did not listen to them.

Inspection areas



Updated 24 January 2018

The service was safe.

Staff understood how to recognise, respond and report abuse or any concerns they had about unsafe care practices.

Systems and procedures for supporting people with their medicines were followed. People received their medicines safely and as prescribed.

Robust recruitment procedures ensured that only suitable staff were employed. There were enough staff deployed to provide care and support to people safely.



Updated 24 January 2018

The service was effective.

Staff received training and support to meet the needs of the people living at Valley Road.

People were supported to maintain good health and had access to appropriate services which ensured they received on-going healthcare support.

Staff were knowledgeable about the Mental Capacity Act (2005) and its key principles and were able to tell us the times when a best interest decision may be appropriate.



Updated 24 January 2018

The service was caring.

Staff cared for people in a relaxed, warm and friendly manner.

Care plans were developed and maintained about every aspect of people's care and were centred on individual needs and requirements.

People's privacy and dignity were respected.



Updated 24 January 2018

The service was responsive.

People received care that met their individual needs. Staff understood the needs of the people they cared for.

Care plans were person centred and contained guidance about people�s personal preferences for how they liked to be supported.

People were able to take part in activities of their choice and staff supported them to access the local community.



Updated 24 January 2018

The service was well led.

People benefitted from a close partnership between the provider and health and social care professionals.

People, relatives and health and social care professional�s told us the registered manager was an extremely visible leader who created a warm, supportive and non-judgemental environment, however some staff felt the registered manager could be more approachable.

The registered manager had ensured that notifications of such events had been submitted to CQC appropriately.