Updated 24 January 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Valley Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
This inspection site visit took place on 28 December 2017, was unannounced and was carried out by one adult social care inspector.
Before our inspection we contacted one health and social care professional in relation to the care and support being provided at Valley Road. We reviewed the information we held about the home, including previous reports and notifications of incidents the registered provider had sent us. A notification is information about important events which the service is required to send us by law.
During our inspection we spoke with the registered manager, one member of staff, one agency member of staff and one person living at the home. After our inspection we spoke with the relatives of two people living at Valley Road to obtain their views on the homes delivery of care. We also spoke with a further two members of staff over the telephone.
Some people were not able to verbally communicate their views with us or answer our direct questions. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked at the provider’s records. These included three people’s care records, three staff files, a sample of audits, satisfaction surveys, staff attendance rosters, and policies and procedures.
The provider completed a Provider Information Return (PIR). We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
This was the services first inspection under the registered provider, Care Management Group Limited.